Shop Owner Terms of Service

Last Updated: March 10, 2026

These Shop Owner Terms of Service ("Shop Owner Terms") govern your use of the My Coffee platform as a coffee shop owner, operator, or authorized representative ("Shop Owner," "you," or "your"). These Shop Owner Terms are in addition to, and incorporated into, the My Coffee Terms of Service and Privacy Policy, which also apply to your use of the Service.

By submitting a claim for a shop listing, you confirm that you have read, understood, and agree to be bound by these Shop Owner Terms.

1. Eligibility and Authorization

1.1 Authority to Claim

By initiating a claim, you represent and warrant that you are:

Submitting a fraudulent claim or misrepresenting your authority is a violation of these Terms and may result in immediate account termination and legal action.

1.2 Business Verification

To complete a claim, you must submit a valid ownership verification document. Accepted documents include:

Submission of a document does not constitute approval. My Coffee reviews all submissions and reserves the right to request additional documentation or deny a claim without explanation.

2. Approval and Claim Status

2.1 Review Period

After submitting your verification document, your claim will be reviewed by the My Coffee team. Review typically takes a few business days. You will be notified in the app when your claim is approved or if further information is required.

2.2 Denial and Revocation

My Coffee reserves the right to deny any ownership claim, or to revoke a previously approved claim, at its sole discretion. Reasons may include but are not limited to:

2.3 One Claim Per Shop

Only one owner account may hold verified ownership of a shop at any time. If you believe your shop has been claimed in error by another party, contact us at support@ratemycoffee.app.

3. Shop Owner Responsibilities

3.1 Accurate Information

As a verified shop owner, you are responsible for the accuracy of all information you publish, including:

You agree to keep this information reasonably current and to remove or update content that is no longer accurate.

3.2 Announcements

Verified shop owners may post announcements visible to MyCoffee users. You agree that announcements will not:

My Coffee reserves the right to remove any announcement that violates these Terms without notice.

3.3 Menu Management

You are solely responsible for keeping your menu accurate and up to date, including pricing, availability, and item descriptions. My Coffee is not liable for any customer confusion or dissatisfaction arising from inaccurate menu information.

4. Reviews and Ratings

4.1 No Manipulation

You may not, directly or indirectly:

Violation of this section may result in immediate removal of owner status and permanent account suspension.

4.2 Responding to Reviews

Where available, you may respond to reviews left on your shop. Responses must be professional and must not include personal attacks, threats, or defamatory statements toward reviewers.

5. Data and Analytics

5.1 Your Shop's Data

As a verified shop owner, you will have access to aggregated analytics about your shop's reviews, ratings, and drink performance. This data is provided for your internal business use.

5.2 Anonymized Aggregation

Individual review data is tied to MyCoffee user accounts and remains private to those users. You will only receive aggregated or anonymized data. You may not attempt to identify individual reviewers from the data provided to you.

5.3 Our Use of Shop Data

By claiming your shop, you grant My Coffee the right to display your shop's profile information, menu, and announcements to MyCoffee users. We may also use aggregated, anonymized data derived from your shop's activity to improve the platform and provide general market insights.

6. Intellectual Property

6.1 Your Content

You retain ownership of the content you submit (descriptions, menu items, announcements). By submitting it, you grant My Coffee a non-exclusive, royalty-free license to display and distribute that content to users of the MyCoffee platform.

6.2 No Infringing Content

You may not upload or publish content that infringes on the intellectual property rights of others, including trademarked names, copyrighted images, or proprietary menu descriptions belonging to another business.

7. Pricing and Tiers

7.1 Free During Early Access

All shops are on the Free plan during the current early access period. Access to paid features (Analytics, Pro, Advisor) is not yet available but is coming soon.

7.2 Changes to Pricing

When paid tiers become available, My Coffee will provide at least 30 days' notice to active shop owners before any plan requires payment. You will never be automatically charged without prior notice and your explicit agreement.

8. Termination of Owner Status

8.1 Voluntary Removal

You may relinquish ownership of your shop listing at any time by contacting support@ratemycoffee.app. Your public shop profile will remain visible to MyCoffee users; only owner-specific tools and access will be removed.

8.2 Involuntary Termination

My Coffee may suspend or permanently revoke your owner status if you:

8.3 Effect of Termination

Upon termination of owner status, your access to owner tools, analytics, and the ability to post announcements will be immediately revoked. Content you previously published (menu items, announcements, descriptions) may be removed at My Coffee's discretion.

9. Disclaimers

THE SHOP OWNER TOOLS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. MY COFFEE DOES NOT GUARANTEE:

10. Limitation of Liability

To the maximum extent permitted by law, My Coffee shall not be liable for any indirect, incidental, or consequential damages arising from your use of the shop owner tools, including but not limited to lost revenue, lost customers, or reliance on inaccurate analytics data.

11. Changes to These Terms

We may update these Shop Owner Terms from time to time. We will notify active shop owners via the app or email at least 30 days before material changes take effect. Continued use of the owner tools after that date constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Shop Owner Terms or the claims process, contact us: